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Retail Store Manager (Moose Jaw) Job Description

Job Purpose: 

The Retail Store Manager is responsible for maintaining the overall culture of our Moose Jaw location and to ensure the staff also represents and embraces the store’s culture and goals. The Retail Store Manager is responsible for the overall store management and day-to-day operations; ensure high levels of customers satisfaction through excellent service; meet sales goals by leading, training, motivating, mentoring and providing feedback to store staff.

Key Job Responsibilities:

1.    Acting professionally by:

  • Maintaining a professional appearance
  • Remaining informed about the company
  • Continuously reviewing current advertising and promotions
  • Managing time efficiently

2.    Leading a team by:

  • Sharing ideas and information to drive sales
  • Participating in store meetings and events
  • Training and orientating new employees
  • Scheduling employees
  • Regularly communicating with the Regina location

3.    Overseeing and providing personalized customer service by:

  • Welcoming customers to the store
  • Making the shopping experience enjoyable for customers
  • Determining customers wants and needs
  • Overseeing and ensuring alterations are done as needed and correctly
  • Answering questions about products
  • Offering alternative sales options
  • Informing customer of additional services

4.    Maximizing sales by:

  • Leading social media activities for Moose Jaw
  • Responding to positive buying signals
  • Processing sales quickly
  • Informing customer of exchange and return policies
  • Packaging product appropriately
  • Maximizing the sale
  • Completing special orders
  • Shipping or delivering products to customer

5.    Overseeing and providing after-sales service by:

  • Following through on commitments to customers
  • Maintaining key information about customers
  • Scheduling personal appointments with customers
  • Honouring manufacturer’s warranties
  • Handling customer concerns or complaints
  • Handling customer returns

6.    Inventory management:

  • Managing store inventory
  • Checking in product against paperwork
  • Ensuring accurate pricing on product
  • Locating product through inventory system
  • Overseeing periodic inventory processes
  • Preparing returned product for resale

7.    Maintaining the appearance of the store by:

  • Regularly changing visual displays and overseeing merchandizing
  • Ensuring sufficient supplies for store use
  • Ensuring stock room and storage areas are organized
  • Ensuring selling and customer service areas are clean
  • Reporting need for repairs or replacement

8.    Protecting company assets by:

  • Securing cash register assets
  • Monitoring customers
  • Maintaining point of sale security
  • Monitoring dressing rooms
  • Monitoring floor products
  • Alerting others to suspicious customers

9.    Following safety precautions by:

  • Keeping workplace safe
  • Lifting and carrying objects safely
  • Following emergency procedures
  • Completing accuracy safety records

Required Skills:

  • Customer Service
  • Leadership
  • People
  • Training
  • Time Management
  • Analyst
  • Decision-Making
  • Math
  • Speaking and Writing

 Education, Experience, and Other Requirements:

  • Three years’ experience in a retail environment is required.
  • Must be able to stand, bend, and lift to carry out most of the job tasks.
  • This position is a full time position (approximately 40 hours/week), Tuesday through Saturday.